Tianjin: Street "whistle" department "report" to quickly solve the worries and worries of community people
Xinhua News Agency, Tianjin, November 8 (Reporter Zhou Runjian) since September this year, the young man Zhang Chao has a new identity-a grid member of the city's integrated social governance information platform for a community in the south southwest of Xuefu Street, Nankai District, Tianjin.
"the grid staff integrated the responsibilities of a number of departments, double patrols every morning and afternoon, took the initiative to serve the masses, and collected clues to the city appearance environment, landscaping, environmental protection and fire protection, social security, and so on." "the channels for reporting are no longer written or telephone calls in the past, but through 'Jinzhi' App, which is convenient, fast and easy to use," Zhang said. "
Zhang Ruwen, deputy director of the subdistrict office of the university, said that every time street community grids go out for inspection and find problems, they upload photos to the city's integrated social governance information platform through "Jin Zhi" App. By the street dispatcher transferred to the corresponding responsible department for acceptance, responsible for the department to complete the task after the photo upload. After the problem is resolved, the grid staff will also go to the field to carry out verification to ensure that the handling is completed.
"from discovering problems to solving problems to form a 'closed loop', each process is transparent, enabling all parties to react quickly and make scientific decisions. At the same time, through the feedback management of the platform, it has also formed a supervisory role for the responsible departments. " Zhang Ruwen said.
It is understood that "Jin Zhi" App is the mobile export of Tianjin integrated social governance information platform. Through the community grid staff this small "embroidery needle", wear superior thousands of lines, embroidery out of the grass-roots management of the new scene.
"We have built an integrated social governance information platform for the whole city, focusing on key and difficult issues in social governance, and using new technical means such as the Internet, big data, artificial intelligence, and so on. Innovate and develop application scenarios such as party and mass services, services for the disabled, and analysis of high incidence of incidents, so as to realize the functions of coordinated disposal, supervision and assessment, trend research and judgment, evaluation and feedback of social governance events at the city, district, street (township), and community (village) levels. Improve the efficiency and experience of global governance data consolidation. " Tianjin Municipal Party Committee Network Information Office responsible person said.
"people walk in the middle of the grid, and things are done in the middle of the case." Zhang Ruwen said: since the pilot project of the city's integrated social governance information platform was put into operation, nearly 100 grid workers in Xuefu Street have uploaded more than 3000 problems through App during their daily inspections, and the completion rate is close to 100 percent.
The person in charge of Tianjin big data Management Center said that through the use of information and big data means to create a "network of grass-roots governance," the streets "whistle" on the platform, and the relevant departments "report" to respond. Let the worries, worries, and worries on the doorstep of the masses be handled, done immediately, and done well, thus effectively solving the difficult problems that the streets and communities could see and could not manage, and that the functional departments could not manage and could not see in the past.
According to reports, up to now, Tianjin integrated social governance information platform has completed pilot projects in 44 streets (townships) and 693 communities (villages), and is being applied and popularized throughout the city. The platform has set up more than 29000 accounts in six categories, such as grids, receivers, dispatchers and disposers. A total of 229000 social governance incidents have been reported in each district and 198000 have been completed. Within this year, the platform will complete the full coverage of cities, districts, streets, townships, urban and rural communities.