Dingxi, Gansu Province: the Rural Service Network opens up the "Last kilometer" for the convenience of the people
Lanzhou, 14 Nov (Xinhua) title: Dingxi, Gansu Province: rural service network opens up the "last kilometer" for the convenience of the people
Xinhua News Agency reporters Wen Jing and Wang Mingyu
Enter the peasant household, pull the family routine, solve the difficult problem. Wen Yuekun, 45, has been particularly busy so far this year. After becoming a second-class gridsman, he often went to farmers' homes to "drill". On his work notebook, he kept a close record of his follow-up visits to the house, ranging from policy propaganda, collection of public feelings, and villagers' comments. Large enough to resolve contradictions, environmental governance, a small book witnessed the grid of rural governance through the service of the masses "the last kilometer."
Wen Yuankun lives in Xiangbu Village, Tianjiahe Township, Weiyuan County, Dingxi City, Gansu Province. Like many rural areas, the production and life of the masses, the contradictions and disputes in the neighborhood, and the management of the appearance of the village have become the main work of the teams of the two village committees.
"in the past, the number of village cadres was limited, and they had to undertake a lot of heavy business work, and the enthusiasm of the villagers to participate in public affairs had not been mobilized." Wang Baolin, secretary of the Tianjiahe Township Party Committee, said: the situation of the villagers is not clear, the problems are often not resolved in time, and the contradictions are getting deeper and deeper.
In the past two years, Tianjiahe Township has made useful explorations in serving the masses through the implementation of rural grid governance. Taking Xiangbu Village as an example, the reporter learned in an interview that the village took the villagers' group as the unit and, through the gridding management system, elected seven village team leaders as first-class grids and 22 villagers as second-class grids. For the village more than 260 families to provide services, basically achieved full coverage.
"the grids are elected by the masses and are closest to the masses, and they also have the best grasp of the daily situation of the masses. Which family's grain harvest this year is not good, which family has red and white happy events and so on, they can understand in time, and through upward reflection, solve the problem. " Wang Baolin said.
After becoming a second-level gridsman, Wen Yuekun was specially responsible for the daily services of the villagers in the grid. In May, Wen Yuekun followed up as usual and chatted with villager du Lunsheng. Du Lunsheng once again mentioned the problem of draught water, he also reflected to the water company before, but never found the "focus." Wen Yuekun also found a similar situation in several other households.
"there is no small matter of draught, and it is necessary to speed up the solution." After Wen Yuekun recorded one by one, he immediately reflected it to Zhao Yongren, a first-level grid member, and Wang Youyi, a member of the village team. Wang Youyi immediately gave feedback to the village and village committees, and contacted the county water bureau through the township party committee and government to coordinate and solve the problem of turbidity in the tap water in the homes of some people.
Before long, the water department sent staff in-depth search for "focus", and finally found the cause of water turbidity, involving multiple households drinking water safety problems have been solved.
"No matter how small the problem is, it is also a big problem for grid workers, because it has a bearing on the quality of life of the masses." "A small grid worker can also solve big problems and help villagers," Wen said. "
In addition to grid workers, each grid is also equipped with a package dispatcher, who is headed by members of the village team or village cadres, who are responsible for coordinating and guiding the grid staff to carry out their work, grasp the needs of the masses in a timely manner, and ensure the sinking of the service center. At the same time, grid workers will also regularly carry out policy publicity work to resolve doubts and doubts in the areas of medical insurance reimbursement and the distribution of funds to benefit agriculture, so that the demands of the masses can be answered and answered in a timely manner.
Liu Min, a researcher at the Gansu Academy of Social Sciences, said that promoting rural governance through grid management can not only extend the tentacles of services to every household, but also improve the ability to respond to the demands of the masses and serve the people. It also helps to allow everyone to take the initiative to participate in rural public affairs, and ultimately solve the problem in a timely and effective manner.
"this model can effectively resolve contradictions, serve the masses, and truly 'communicate face-to-face, serve zero distance, and connect the hearts of the cadres and the masses'." Liu Min said.