Why can we walk in the forefront of good governance and good governance? -- innovating the practice of Social Governance at the Grass-roots level in Zhejiang Province
Beijing, 23 Nov (Xinhua)-- Why can we walk in the forefront of good governance and good governance? -- innovating the practice of Social Governance at the Grass-roots level in Zhejiang Province
Xinhua News Agency reporter
Social governance is an important aspect of national governance. The fourth Plenary session of the 19th CPC Central Committee made clear arrangements for strengthening and innovating social governance and building a new pattern of social governance at the grass-roots level.
Xinhua News Agency reporters recently interviewed at the grass-roots level in Zhejiang. From one fresh story after another, they felt that the river had courageously set up the tide of reform, explored and innovated in practice, strengthened the leadership of party building, promoted the support of science and technology, and guided the participation of the masses. Composing a new chapter in the innovation of grass-roots social governance.
The leading role of Party Building: party members and cadres become the backbone of connecting and serving the masses
Shen Zhenshou, a 75-year-old retired party member who lives in Sanjiabang Community on Qixing Street in Jiaxing City, also has a special status as a member of the joint family, who is responsible for contacting 12 residents of the surrounding community.
"this summer, the cellar well at the gate of the district was blocked, and it was inconvenient for the road to enter and leave. Lao Shen reflected to the community at the first time that the road surface had been dredged. Our house was next to the road, and the cart was passing by too much noise at night. It was also reflected by Lao Shen that he installed a sound insulation board for us. " Speaking of Lao Shen, contact Hu Fu Gen Lin with a thumbs up, "the joint family member is our spokesman."
"there are a total of 169 joint family members like Lao Shen in our community, contacting 1904 households in the whole community. They can reflect the situation and demands of the associated households to community cadres at any time, and they can also put forward questions and suggestions at the regular working briefings of joint family members held in the community on the 5th of each month. " Wang Xuefeng, secretary of the Sanjiabang community party committee, told reporters.
The practice of Sanjiabang community is a microcosm of the construction of a new model of party building leading grass-roots governance.
According to reports, in recent years, Jiaxing City has deepened the work of "grid connection and group service" in the new era, dividing 4379 geographic information grids based on residential areas and natural villages, and persisting in building party branches on the grid. 126000 serving party members in the city went back to the community to report their status, and each party member contacted 5 to 15 families. We will implement the system of "five must arrive" for the masses, negative emotions, unexpected events, contradictions and disputes, and happy events, and party members and cadres have become the backbone of contact and service to the masses.
The old urban community is the key and difficult point of grass-roots governance.
Hangzhou Changqing Street is inhabited by more than 60, 000 people, of whom 12000 are migrant population, many of the streets are old neighborhoods. Zhang Xuerong, a retired worker of the enterprise, is a secretary of the corridor branch of Wang Ma Community Hengyan Nong District in the street.
"there are no property and business committees in the old community, and major events and small feelings in the community need to play the role of party branches in the corridor and party members in the community." Zhang Xuerong said that through the corridor branch to cover the corridor and corridor party members in pairs of families, do a good job in garbage classification publicity, household guidance, assessment and supervision, and so on. At present, the accuracy rate of garbage classification for residents in residential areas has reached more than 85%.
"the population of more than 60,000 people on our streets and the daily flow of 30,000 to 40,000 people, relying solely on full-time staff, is far from enough." Ying Caihong, secretary of the Changqing Street Party work Committee, said that through the establishment of 85 corridor party branches in the streets, in the work of garbage classification, transformation of old residential areas, mutual assistance for the aged, safe construction, and dispute mediation, We will give full play to the exemplary vanguard role of more than 3200 community party members and make them become the most intimate waiters around the masses and good helpers in government work.
Party building leads social governance at the grass-roots level, not only making the party's work deeper, more solid and more detailed, but also opening up the last kilometer of serving the masses and strengthening the relationship between the party and the masses.
Scientific and technological support: promoting Governance Modernization with Informatization
In the early morning of November 18, Dai Lingling, a "post-90s" girl from Danyang, Jiangsu Province, came to Wuzhen, Shuixiang, to check in at the hotel, only to find that she had forgotten her ID card. "I thought I was going to the Public Security Bureau to get a temporary ID card. I didn't expect the hotel front desk to tell me that it would be easy to apply online."
Open the official account of "Wuzhen people's feelings" and select "accommodation Audit" to fill in your personal information. 06:25, Dai Lingling submitted an application, 07:58, received an electronic version of the "undocumented passenger accommodation certificate" smoothly checked into the hotel.
Remote identity verification of tourists, which is "Wuzhen butler linkage center" a function.
As the permanent venue of the World Internet Congress, Wuzhen relies on information technology to weave an efficient network of social governance, ranging from street lamps and drains in nooks and crannies to road conditions and people flow in key places.
"relying on the 'Wuzhen Housekeeping Linkage Center' platform, we have realized the integration of public security, fire fighting, transportation, safety supervision, Wuzhen people's feelings and other related data, and 25 departments work together online to enable the city to live and work in peace and contentment." Zhang Changchun, director of the Wuzhen Housekeeping Linkage Center in Tongxiang City, said.
Hangzhou, which has a deep Internet gene, is also in the forefront of building a social governance system supported by science and technology.
In Hangzhou "city brain" tourism big data Dabing, the reporter saw the West Lake and other popular scenic spots real-time tourist volume, carrying capacity, hotel online booking analysis, industry consumption analysis and other data at a glance.
"by opening up data from different departments and expanding their effective application scenarios, Hangzhou's goal is to allow tourists to travel in Hangzhou for an extra hour, making more efficient use of the time originally spent on traffic jams." Fu Weiquan, director of the Tourism Economics Laboratory of Hangzhou Tourism Commission, said.
In Changqing street, a set of social governance integrated service system "Changqing microbrain", which integrates the data resources of multiple platforms, plays the role of scientific and fine management.
Through the rental housing management system of "Changqing Microbrain", all 4270 rental houses in the street have set up electronic files, and the three colors of "red, yellow and green" are marked according to the degree of security risks, so as to realize the "targeted" accurate management of each tenant. In the past three years, the number of complaints against residents and the number of criminal cases have decreased by 30%.
In Zhuji City of Shaoxing, informatization has also injected new impetus into the resolution of contradictions and disputes at the grass-roots level.
At the beginning of this year, citizen Sun Mou performed a right vocal cord polypectomy in a hospital in Zhuji, resulting in adverse reactions, asking the hospital to compensate for the loss, but the hospital did not reply for a long time. Through the online conflict resolution platform (ODR platform), he uploaded mediation applications and evidentiary materials, and made an appointment with a full-time mediator.
After mediator mediation, less than half a month, the two sides reached a settlement through video, the hospital paid 20,000 yuan on the spot. "I thought a long lawsuit was inevitable, but I didn't expect to get a satisfactory settlement so soon." Sun admitted.
GE Jiguang, vice president of the Zhuji Municipal people's Court, said that the ODR platform, which brings together 127 mediation organizations and 648 mediators, can mediate various types of disputes. From January to October this year, more than 11591 disputes were diverted from the Zhuji court litigation service window, with a rate of 85.48%, of which 3470 were successful in mediation and 2948 in judicial confirmation.
Mass participation: people's affairs are discussed by all
On a sunny Sunday morning, there was a lot of activity in a community room in Nanhu District, Jiaxing. Under the guidance of volunteers, parents take their children to make sushi and enjoy the family.
"when we moved to the Xiangcheng community in South Lake in July last year, we were very worried at first about whether outsiders would be excluded. Unexpectedly, we were able to participate in a lot of things in the community, and we found a sense of home here." Said Guo Xiaomao, a new community resident from Jiangxi.
The reporter learned that because more than half of the residents are demolition households, Xiangcheng community was once known as the "chaotic" community. Since last year, the community has introduced more than 140 social organizations to promote residents to participate in social governance.
The "Youth School" program has more than 10 activities a week to promote family education with children as the link, and the "Big Tree Project" provides intimate services such as meals, medical treatment, and baths for the elderly in the community. "Red property" program, mobilize residents to work together to help security joint defense, environmental conservation.
"We all participate because this is our common home." Resident Zhong Guilan said: for nine years in a row, on the 16th of each month, the community will hold talks on public sentiment and public opinion, and everyone will sit together and put forward their opinions and work together to find ways to solve the problem.
As the birthplace of "Maple Bridge experience", Zhejiang also has a lot of innovative exploration in improving the institutional channels for the masses to participate in grass-roots social governance.
Small things do not go out of the village, big things do not go out of town, contradictions do not hand in.
Xiang Xian Council, Hongfeng Volunteer Police Association, Rural style Civilization Council, Volunteer Service team, Neighbourhood dispute Mediation Association, Fengqiao experience propaganda team, Literature and Art propaganda team, elderly Association, "Maple Bridge Aunt", Veterans Service. In Fengyuan Village, Fengqiao Town, Zhuji City, a new carrier of mass autonomy is expanding the new path of grass-roots governance.
People's affairs are discussed by all, and collective rules are made collectively.
Walking into Nanyang Village, Chongfu Town, Tongxiang City, villagers Yu Bingen hung in front of his home with ribbon balloons, still setting off the joy of his grandson's just getting married.
"in the past, it was not easy to have a happy event, and it was not surprising to marry a wife and eat more than a hundred thousand yuan." Yu Yingen said that now the wedding banquet is held in the community cultural auditorium, we eat happily, and do not waste.
The change of atmosphere stems from the role of the moral judgment group in the village.
According to Zhang Guowei, secretary of the general party branch of Nanyang Village, in order to stop the trend of comparison and waste, a moral judgment panel composed of village cadres, party center households, and some villagers' representatives has drawn up a menu of red and white weddings, which has been consulted by the whole village. Set up a "hard bar" for everyone: the price of dishes is 800 yuan to 1200 yuan per table, a pack of cigarettes is no more than 50 yuan, and a bottle of white wine is no more than 200 yuan.
The demand of the people is the driving force of governance change, and the wisdom of the people is the source of governance innovation.
The reporter learned that in recent years, Tongxiang City has taken the lead in exploring the grass-roots social governance system of "integration of autonomy, the rule of law, and the rule of virtue," and set up a "one about two associations, three regiments" covering 211 village communities in the city: that is, village rules and regulations (community conventions). The council of the people, the council of township sages, the Pepsi service group, the legal service group and the moral judgment panel have given rise to social vitality and harmony and order. (reporter: Wu Huanqing, Zhu Jichai, Qiu Lihua, Fang Wenyu, Yu Aster, Li Ping)